Frequently Asked Questions

What is a decant?

A decant is a carefully measured transfer of an original, authentic fragrance into a smaller vial or atomiser. It lets you experience luxury fragrances without the full-bottle price — ideal for testing before committing, or building a varied collection.

Are your fragrances 100% authentic?

Yes, always. We source exclusively from authorised distributors and reputable retailers. Every fragrance is hand-decanted in Adelaide using clean, sterile equipment. We never sell imitations, diluted products, or counterfeits.

What sizes do you offer?

Sizes vary by fragrance but typically include 1ml, 2ml, 5ml, and 10ml decants. Some fragrances are also available as full bottles. Check each individual product listing for available options.

What is the difference between EdP, EdT, and Parfum?

These describe the concentration of fragrance oil in the bottle:

  • Parfum / Extrait de Parfum – 20–40% concentration, the richest and longest-lasting
  • Eau de Parfum (EdP) – 15–20% concentration, typically lasts 6–8 hours
  • Eau de Toilette (EdT) – 5–15% concentration, lighter and fresher
  • Eau de Cologne (EdC) – 2–4% concentration, very light and refreshing

Do you offer free shipping?

Yes — spend $100 or more and receive 10% off plus free standard shipping, applied automatically at checkout. No code needed. We ship Australia-wide from Adelaide.

How long does delivery take?

Orders are dispatched within 1–2 business days. Delivery within Australia typically takes 2–7 business days depending on your location.

What is your refund and returns policy?

We do not accept returns or refunds for change of mind, incorrect selections at checkout, or personal preference. We cover defective or incorrectly sent items only. To make a claim:

  • Contact us within 48 hours of delivery confirmation
  • Email info@fragranceaddx.com.au with your order number
  • Attach clear photos or video showing the defect or error

Approved claims receive store credit or replacement stock. See our full Refunds & Replacements Policy.

Can I request a fragrance you don’t currently stock?

Absolutely. Head to our Request a Fragrance page, fill in the form with the details, and we’ll look into sourcing it for you.

How do I get in touch?

Use our contact form or reach us through our social media channels. We aim to respond within 1–2 business days.