Shipping policy

Shipping Policy

Effective Date: [Insert Date]

Thank you for shopping with Fragrance ADDX. We hand-fill every decant to order and ship securely from South Australia. Please review the policy below before placing your order.

1) Where We Ship

  • Australia only. We currently do not ship internationally due to dangerous goods restrictions and carrier policies on alcohol-based products.
  • We ship to residential, business, PO Boxes, and Parcel Lockers (subject to Australia Post policy).

2) Processing Times (Before Dispatch)

  • Standard processing: 1–3 business days.
  • Peak periods (e.g., Nov–Dec, launches): allow 3–5 business days.
  • Orders placed after the daily cut-off (12:00 PM ACST/ACDT) are processed from the next business day.
  • No processing, packing, or dispatch on weekends or South Australia public holidays.

3) Delivery Options & Estimated Timeframes

All orders include tracking once dispatched. Timeframes are estimates from the carrier after dispatch and exclude processing time.

  • Standard (Australia Post): 2–8 business days (location dependent).
  • Express (Australia Post): 1–4 business days to most metro areas.

Note: Remote/regional areas may take longer. Weather events, strikes, and peak season volume can extend delivery times. These delays are outside our control.

4) Shipping Rates

  • Standard: [Insert Flat Rate or Live Rate]
  • Express: [Insert Flat Rate or Live Rate]

Final rates are shown at checkout. From time to time, we may run free-shipping promotions which will be clearly advertised.

5) Tracking & Delivery

  • Tracking is emailed when your order is dispatched. Please allow up to 24 hours for scans to appear.
  • Authority to Leave (ATL): If selected, the courier may leave the parcel unattended. Fragrance ADDX is not liable for loss or theft after a successful delivery scan.
  • Signature on Delivery: If you prefer added security, select Signature on Delivery (where available) at checkout.

6) Address Accuracy & Changes

  • Please ensure your shipping address is complete and correct. This includes unit numbers, business names, and access notes.
  • We cannot modify addresses once an order has been processed or dispatched.
  • Parcels returned due to an incorrect/incomplete address may incur a re-shipping fee and are not eligible for refunds on shipping costs.

7) Failed Delivery, Return to Sender & Unclaimed Parcels

  • If a parcel is returned to us (e.g., unclaimed at Post Office, wrong address, refused delivery), we will contact you via email.
  • Re-shipping will require payment of a re-delivery fee equal to the original shipping method selected.
  • Orders abandoned for 14 days after our contact attempt may be forfeited. No refunds are issued on abandoned orders.

8) Lost, Missing, or Damaged in Transit

  • If your tracking shows Delivered but you did not receive the parcel, please contact the carrier to open an investigation.
  • For suspected loss, we can lodge an inquiry with the carrier once the parcel is outside the estimated delivery window.
  • Damaged on arrival: notify us within 48 hours of delivery at support@fragranceaddx.com with:
    • Clear photos of the outer packaging
    • The shipping label
    • The affected product(s)
  • Upon review, we may provide a replacement or store credit at our discretion. Claims after 48 hours are not eligible.

9) Dangerous Goods & Compliance

  • Our products are alcohol-based and may be transported under restricted service types. We comply with carrier guidelines for safe transport.
  • We reserve the right to adjust packaging, split shipments, or change the selected method to meet compliance and safety requirements.

10) Split Shipments & Back-Orders

  • To avoid delays, we may split your order into multiple parcels at no extra cost.
  • If an item becomes unavailable after checkout, we will contact you with options: substitution, store credit, or a refund for the affected item(s).

11) Order Status & Support

For order queries, email sales@fragranceaddx.com.au with your order number in the subject line.

Summary

  • 🇦🇺 Australia only • Tracking on all orders
  • ⏱ Processing 1–3 business days (longer during peaks)
  • 🚚 Standard & Express options via Australia Post
  • 📦 Address must be correct • Re-shipping fees may apply
  • 🛡 Claims for damage within 48 hours of delivery

Fragrance ADDX — Authentic Scents. No Compromises.